The road to nirvana |
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My on-going journey... |
Random ramblings
All hell breaks loose with Banco de Oro (BDO)
In the past, I've had really bad experiences with services from local banks. One of the bank I really hated back then was Far East Bank & Trust Corporation. This bank is notorious for having ATMs not dispensing money and your account will be deducted anyway. To make matters worse, it takes them about a month to reconcile and give you back your money.
Another bank I had a really bad experience was Unionbank, however, it is not the subject of this rambling. I gave up on this bank when, at one time that I logged in to customer banking, I found out my account is owned by another person!
Our company payroll used to be with RCBC. However, they were also notorious for not having useful ATMs on payroll day. I had another bad experience with this bank at their Tarlac, Luisita branch, and that was the reason I had our executive payroll moved to Equitable PCI Bank.
For about five years or so with Equitable PCI Bank, I've had no major problem. There was one time when they had a nationwide failure, but that's about it. I loved their internet baking and in particular, the convenience of their FastCard service. The customer service is superb and responsive.
Unfortunately, Equitable PCI Bank was bought by Banco de Oro. And since then, hell broke loose.
I have extracted the posts I made at a local forum, and here are some of the excerpts...
Posted: Thu Oct 18, 2007 7:40 am Post subject: BDO
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Big Disaster Organization
Yes, I'm talking about Banco de Oro.
I can't believe that a bank with serious systm flaws still exist
today.
The recent flaw I've experienced is that my balance keeps bouncung
back to the previous amount even if I made withdrawals and transfers
already!
How can I trust this bank?
This, and numerous other flaws, I have all experienced in my short 2
months time of being depositor (forcibly, by the way)
I am very happy wih Equitable PCI for years, and now in a short
period I've got more serious problems with BDO.
All I can say is that this bank's system sucks!
In a prior transaction, I made a deposit which was never credited to
my account until I made an inquiry.
In another occasion, I lost P9,910 because their pathetic retail
internet banking (RIB) timed-out. So the money was debited to my
account but was never transferred.
Their customer service sucks big time! When I reported the lost
9,910 I was on the phone listening to a ringing tone for 30 minutes!
I sent an email that was never answered until after almost a month!
Right now, I have 4 pending complaints file to callcenter@bdo.com.ph
that are not acknowledged nor replied to.
In fact, even BDO personnel themselves can't get through their own
"customer service hotline" as was the case when the branch manager
of the BDO SM Ayala was trying to get hold of internal helpdesk and
support. Wala silang makausap! Same thing with the branch managers
ng BDO Herrera and BDO Alfaro, wherein everytime I complain, wala
silang makausap from customer service.
Grabeg bank ito!
But the worst thing really is their system is a mess, a big
disorder, a big disaster!
Dami ko pang ibang problem with them!
On October 30, 2007, my account disappeared from the internet banking. I have no idea what happened, since it does not show up in internet banking. It came back at around 4pm the same day, but unusable due to timeout.
Posted: Mon Dec 03, 2007
11:29 am Post subject:
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Bingi ang management nitong banko na ito...
I've been reporting to them problems with their systems to they can
fix it, but not surprisingly, walang nangyayari! Every week I
discover something wrong, grabe!
I can't imagine a bank putting out a system that bad!
Their retail internet baking really sucks!
Transactions sa ATM gets cancelled!
Now, they're in the process of screwing up Equitable Cards... My
online payment no longer works, and my US$ transaction keeps getting
denied.
Great work for a bunch of farts!
Posted: Tue Dec 04, 2007 4:06 pm Post subject:
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@jong, for your information, the BDO system is the flawed
one, I discovered that, even before the merger palpak na. While I
accept that there's no perfect software, I can't accept that for a
mission critical application, it IS THAT BUGGY.
Equitable PCIB is using a much stable system (around Systematics),
and the BDO farts are killing it in favor of their unstable
"system", programmed by a team who obviously did not test, and
totally screwed when it comes to user accessibility and usability.
Useless system na, useless customer service pa!
UNBEATABLE!
Palpak pala system ng BDO bakit nila pinakialaman yung sa
Equitable PCI?! I have been given egoistic and sarcastic remarks na
"Kami ang bumili eh." Tama ba yun?
Posted: Thu Jan 03, 2008
10:49 am Post subject:
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Yehey!!!
Offline ang BDO Nationwide!!
Yippeee!!
The entire thread is here.